Skip to main content
Traveller support

Common travel questions, answered clearly.

Clear answers about flight quotes, payments, visas, baggage, changes, cancellations and refunds when booking through Tourpochele.

A clear route from question to takeoff.

Practical route guidance Important conditions explained A real consultant to contact
01

Booking and quotations

Does Tourpochele sell domestic and international flights?

Tourpochele primarily assists with regional and international journeys from Malawi and may help with other available flight arrangements on request. Send the route and dates so we can confirm whether we can assist.

Are the prices on the website live?

No. The website collects a search or quote request. A consultant checks current availability and sends a written quotation. A fare is not guaranteed until payment is verified and the ticket is issued.

How quickly will I receive a quote?

Response time depends on business hours, journey complexity and supplier availability. Complete requests are easier to process. Urgent travel should be clearly identified, but same-day ticketing cannot be guaranteed.

Can you hold a seat while I decide?

Only where the airline permits a temporary reservation, and any hold can expire or be cancelled by the airline. Unless Tourpochele confirms a hold and expiry time in writing, assume that the seat and fare can change.

Can I book for another person?

Yes, provided you are authorised to supply their information and approve the booking. The passenger names and details must be accurate, and privacy verification may be required for later changes.

Can I pay after the ticket is issued?

Normally, eligible cleared payment must be received before ticketing. Approved business arrangements, if any, must be agreed separately in writing.

02

Routes, baggage and seats

Do you always offer the cheapest flight?

We aim to offer a suitable available option and can compare price with travel time, baggage, connections and flexibility. We do not guarantee the lowest price across every airline, seller or moment in time.

Is baggage included?

It depends on the airline and fare. The quotation or itinerary should state the baggage information made available for the selected fare. Ask before paying if the allowance is unclear.

Can you guarantee my preferred seat?

We can submit or arrange a seat selection where the airline permits it. Some seats cost extra, and a seat remains subject to airline confirmation and operational changes.

Will my baggage go to the final destination?

That depends on the itinerary and ticket arrangement. Confirm this during booking and again with the airline at check-in. Separate tickets may require baggage collection and re-checking.

Can you book a multi-city journey?

Yes. Provide each required city and date, plus any fixed appointment or arrival deadline.

03

Visas and travel documents

Can Tourpochele get me a visa?

Tourpochele can provide checklist guidance and direct you to official sources, but only the relevant authority can issue or refuse a visa. We never guarantee approval.

Who is responsible for checking entry and transit requirements?

The traveller is ultimately responsible for holding the documents required for the full route. Tourpochele helps identify questions to verify, but authorities and airlines make the final decisions.

Should I buy a ticket before my visa is approved?

Follow the application authority’s instructions. If travel must be booked while a decision is pending, ask us about flexible or refundable conditions. Visa refusal does not automatically create a refund.

Does my passport need six months’ validity?

Rules vary by destination, transit point and passport. Check the specific official requirement rather than relying on a general rule.

04

Payment and confirmation

Which payment methods do you accept?

Available methods are confirmed for each booking and may include mobile money, bank transfer or card-supported processes. Use only payment details confirmed through Tourpochele’s official channel and never share a PIN.

When is my booking confirmed?

It is confirmed when Tourpochele issues the ticket or written supplier confirmation and sends the booking reference. A quote, form submission or payment screenshot alone is not a ticket.

What should I check after ticketing?

Check passenger names, dates, flight numbers, airports, connection points and baggage details immediately. Report a suspected error promptly.

Why did the fare change after I received a quote?

Airline fares and booking classes change dynamically. A quote can expire or sell out before ticketing. If the amount changes, we ask for approval before issuing at the new price.

05

Changes, cancellations and refunds

Can I change my flight date?

Possibly. It depends on the fare rules and available seats. A change may require an airline fee, fare difference and disclosed service charge.

Can I correct a passenger name?

Contact us immediately. Small corrections may be permitted, while transferring a ticket to a different person is commonly prohibited. Airline approval and fees may apply.

What happens if I miss a flight?

The airline may record a no-show, cancel later sectors or reduce the ticket’s remaining value. Contact Tourpochele and the airline urgently; assistance cannot be guaranteed after departure.

Are all tickets refundable?

No. Some are fully or partly refundable, some provide only taxes or a credit, and some have no refundable value. We check the actual ticket rules before submitting a request.

How long does a refund take?

It varies by airline, payment method and reason. Tourpochele can track a submitted request but cannot promise a supplier-controlled date.

If the airline cancels, do I get a refund?

You may be offered rebooking, credit or a refund depending on the airline, route and applicable law. Send us the cancellation notice so we can check the actual booking options.

06

Additional travel services

Do you arrange hotels and airport transfers?

We can help request these services where available. They are confirmed separately and are not included in a flight price unless the written quotation says so.

Do you arrange group and business travel?

Yes. Tourpochele supports families, teams, organisations and business travellers with coordinated itineraries, documentation and optional ground arrangements.

Will you help a first-time traveller?

Yes. We can explain the itinerary, check-in, baggage, connections and arrival preparation in plain language.