Tourpochele can assess and submit refund requests for eligible services booked through us. The amount, method and timing depend on the fare rules, reason for refund, unused ticket value, supplier approval and original payment arrangement.
Refund guidance
A refund is a process, not an instant reversal.
Learn how flight refunds work, what may be deducted and why airline approval and payment timelines vary for tickets booked through Tourpochele.
A clear route from question to takeoff.
Practical route guidance Important conditions explained A real consultant to contact
01
Good to know
02
The refund process
- 1Request: You provide the booking reference, affected passenger and reason.
- 2Assessment: We check the ticket status and available fare rules.
- 3Estimate: Where possible, we explain known fees and the estimated refundable value. An estimate is not final approval.
- 4Submission: We send the eligible request to the airline or supplier.
- 5Supplier review: The supplier validates the request and final amount.
- 6Payment: After Tourpochele receives cleared refundable funds or authorised settlement, we return the eligible amount using the agreed method, subject to lawful verification.
03
Possible deductions
Depending on the booking, deductions may include the used portion of travel, non-refundable base fare, airline cancellation fee, no-show fee, non-refundable taxes or extras, supplier charges, foreign-exchange differences and a previously disclosed Tourpochele service charge. We will not describe a charge as an airline charge if it is our own.
04
How long refunds take
Timelines vary by airline, payment channel, route and type of request. Tourpochele will provide updates when material information becomes available but cannot promise a supplier-controlled completion date. Bank or mobile-payment processing may add time after the refund is released.
05
Refund destination and verification
For fraud prevention, funds will normally be returned to the original payer or payment method where practicable. We may request identity, payment and authority verification before releasing funds to a different account.
06
Travel credits
A credit is not the same as cash. Before accepting one, check the named traveller, expiry date, permitted routes, airline restrictions and whether a new fare difference will apply. Tourpochele will explain the information supplied for the actual credit.
07
Track a request
Send your booking reference and the words REFUND UPDATE by WhatsApp or email. Multiple messages do not accelerate supplier processing, but we will confirm whether the status has materially changed.
Related links: Cancellations · Flight changes · Terms and conditions